Library surveys. Been there, done that. But what happens when you take the library out of the survey and start asking students about their study habits and preferences? Things start to get real. And the data that comes back is great when it comes to shaping library services, building re-design, and empathy with our students. A survey isn’t sexy, but it definitely rocked our world and inspired change at our libraries In this session we will share the survey, talk about some design “ah ha” moments, and show how the data helped build a case for library change while at the same time highlighting some of the things libraries do really well.